Candle Making Workshop FAQ
I can no longer attend, can I get a refund?
Unfortunately No. We have a no refund policy on our candle making workshops. You may however email us at email@example.com or text (860)342-8880 to reschedule your session.
What is the late policy?
We understand life happens so we offer a 15 min grace period. In order to give our customers the best experience possible and ensure our workshops run smoothly we will not be able to accept attendees who are more than 15 mins late. If you do not show for your workshop, are more than 15 mins late or fail to request to cancel/reschedule via email/text/phone within 24 hrs of your scheduled workshop,
NO REFUND WILL BE ISSUED.
What is the cancellation policy?
We offer guests re-scheduling credit for cancellations to scheduled workshops 24 hrs in advance to their scheduled reservation.
If you do not show for your workshop, are more than 15 mins late or fail to request to cancel/reschedule via email/text/phone within 24 hrs of your scheduled workshop,
NO REFUND WILL BE ISSUED.
What exactly are the candles made of?
Our candles are made with natural plant based waxes such as soy wax and coconut soy wax as well as Paraben & Phthalate free fragrance oils. Our oils are FDA approved, cruelty free, and skin safe.
How much is a workshop and what’s included?
The class is $50 per person. The price includes all the materials needed, the jar, fragrance of your choice, wicks, color drops, wax melts or tealights for extra wax, etc. Step-by-step instruction on how to make your candle, and your finished candle to take home! You also get 20% off any shopping during your session and games to play as you wait for your candles. We also provide some light refreshments.
How big are the classes and how long do they last?
Class sizes vary depending on how many spots are booked. They can be as big as 10 people or as small as 1 person. The workshop lasts about 2 hours, about 45 minutes to an hour to make the candles, and another 45 minutes to an hour for the candle to set enough for guests to take them home.
What do we do while we wait for our candle to set?
Guests are welcome to browse the Soully For You Collections, Take photos and selfies, play some of our games, take a walk through Downtown Southington where we are conveniently located and browse local shops or just relax, sip your byob wine and enjoy the music as you wait those 45 minutes for your candles to set. If you’re in a hurry come back on another day to pick them up. We hold your candles for up to 30 days, with a courtesy reminder call.
We do also offer shipping for only $10.
Do I need a reservation or can I just walk in?
At this time, reservations are required due to a limited number of seats and social distancing measures. We recommend booking in advance as our classes can book up quickly!
Can I bring food and drinks to my class?
YES! This is a BYOB friendly space, so feel free to bring your favorite drinks to enjoy. You can also bring in some light snacks, just be mindful there is only so much room at your workstation.
Is there a minimum or maximum workshop size?
Workshops are between 1-10 people, depending on how many bookings that day. For private events, there is a 4 person minimum.
For private event inquiries, email firstname.lastname@example.org
Are private parties available?
YES! Have a special group you want to enjoy a candle making workshop with? Email us at email@example.com to book a private party. Must be at least 4 guests.
How long does a private event last for?
The Sip & Wicks Candle Making lasts for 2 hours. You can choose to add more time at an additional fee.
What is the maximum number of people that can attend a private party?
Up to 20 guests can attend a private party. If you have a larger group please shoot us an email at firstname.lastname@example.org we may be able to accommodate.
Do you accept cash or just credit cards?
YES! We accept cash, credit cards, debit cards, PayPal, and Cash App. We strongly recommend booking online in advance to secure your spot.
How big are the candles?
Our candles are about 9 ounces of coconut soy wax. They have around 40+ hours of burn time. All leftover wax you have that does not fit in your jar will go in wax melts or tealights for you to take homes as well.
Is this experience good for kids?
For everyone’s safety, we recommend ages 8 and up for our workshops. All participants under the age of 18 will need a parent/guardian signature.
What happens in the event there is a snow storm or severe weather conditions?
In the event of severe weather conditions we will reschedule all sessions for the day. We will send you a notification via email with details on how to reschedule. No refunds will be given in these cases, guests must reschedule to a time that works for them.
Do you have parking?
Yes! We have parking located right behind the building. Turn into Liberty Bank and you will find parking spaces, if the lot is full there is additional parking on center street.